The Benchmarking capabilities on CLIENTCAREmonitor provide insight into how your firm’s performance on risk management and other key parameters compares to peer firms and identifies standards, or “best practices,” to apply in measuring and improving performance. Such benchmarking can bring visibility to you as a COLP by seeing how your firm performs against other firms of similar size or covering the same areas of expertise. All benchmarking data on CLIENTCAREmonitor is provided on an anonymous, aggregated basis with no firm-specific information disclosed.

The comparative reporting template identifies industry trends, reveals profit opportunities, and supports strategic decision-making to help you maintain an up-to-date compliance plan.

CLIENTCAREmonitor can also compare performance between practice areas, regional offices, or individual lawyers within your firm based on key indicators that you dictate (e.g time to completion on conveyancing matters, fees charged, client complaints, claims etc).

Our Compliance Benchmarking is a quality improvement tool that identifies:

  • What you’re doing
  • How you’re doing it
  • How others do it
  • How well you’re performing in comparison to industry peers
  • What and how to improve

Our approach uses deep internal and external data (including publically available SRA metrics and LeO data) to provide comprehensive benchmarking reports.

Compliance Benchmarking is a premium service available to customers using the Mid-size, Enterprise and ABS editions of CLIENTCAREmonitor. The cost is variable depending on the size of firm size. Please contact us to obtain a quote.